About
I'm an arts industry vet newly based in Saratoga County, NY with over 17 years of experience in entertainment & customer service.My focus area for the past few years has been relationship building, show production, and costume shop admin, but I'm also passionate about event management, arts admin & financial planning.
Key Skills
Relationship Building
Project Management & Teambuilding
Technology Adoption
I greatly enjoy learning new technology and pride myself on my ability to do so quickly, implementing it not only for myself but often teaching new tech to others.Onboarding new tools for project teams has become one of my strengths, and I’ve enjoyed opportunities to work with the following tech:
HubSpot
Asana | Notion | Trello
WordPress
CSS | HTML | Javascript
Microsoft 365 Suite
Project Management & Teambuilding
Currently I am also working with SalesForce, Tessitura, and Raisers Edge to learn more about their use cases in fundraising scenarios for arts organizations.
Professional Experience
Financial Relationship Consultant
Regions Bank | Wesley Chapel, FL
Sept 2022 - Oct 2022
Increased customer retention through onboarding & lifecycle management, reducing churn to below 15%; also served as primary point of contact for these relationships
Educated consumers on emerging cloud-based bank technology and digital solutions
Responsible for all aspects of customer financial picture, including consumer lending, deposit relationships, and fraud prevention & resolution
Financial Relationship Specialist
Regions Bank | Wesley Chapel, FL
Feb 2022 - Sept 2022
Created & maintained relationships with customers, remaining well-informed about the customer’s relationship with the bank & what concerns are high-value to each individual or small business
Provided consistently exceptional customer service with KDS scores in the 95th percentile
Achieved required levels of outbound sales & retention calls using CMS-generated customer & prospect lead lists
Costume Specialist
Busch Gardens | Tampa, FL
May 2014 - Feb 2022
Maintained product integrity and Non-Disclosure Agreements (NDAs) for several high-value IPs including Sesame Street, DreamWorks’ Madagascar, and Busch Gardens’ Howl-O-Scream
Influenced C-suite leadership to increase yearly working budget by 125%
Successfully negotiated a 25% price reduction in vendor costume prices, based on stakeholder relationships personally built & maintained
Implemented cloud-based project management tools, increasing team productivity by 20%
Head Dresser
Busch Gardens | Tampa, FL
Apr 2013 - May 2014
Established best practices and developed SOPs for work group
Responsible for effectively communicating needs & updates across departments and vertically to leadership
Managed communication with project managers & stakeholders remotely & through in-person presentations